Refund policy

FretView™ 30-Day Return & Money-Back Guarantee

We want you to feel confident trying FretView™. If it isn’t right for you, eligible purchases may be returned within 30 days of delivery for a refund.

30-Day Money-Back Guarantee

You may open and normally test your FretView™ Guitar Phone Mount. If you decide it isn’t for you, contact us within 30 days of delivery to start a return.

To qualify for a return, the product must:

  • Include all original parts and accessories
  • Not be intentionally damaged or materially altered
  • Not show excessive damage beyond normal testing or use

Original packaging is appreciated but is not required.

How to Start a Return

Before sending anything back, email us at Customerservice@fretviewshop.com.

Please include:

  • Your name
  • Your order number
  • The reason for your return

We’ll respond with return instructions and the appropriate return address.

Please do not send a return without contacting us first.

Return Shipping

For returns due to a change of mind or under our 30-day satisfaction guarantee, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, incorrect, or with missing parts, contact us as soon as possible. We’ll review the issue and provide an appropriate resolution at no additional cost when applicable.

Refunds

Once your approved return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or card provider to process the refund after it has been issued.

Non-Returnable Items

We may decline a return if the product:

  • Was intentionally damaged
  • Was materially modified or altered
  • Is missing essential components
  • Was returned without prior authorization
  • Was purchased more than 30 days before the return request, based on the delivery date

Order Cancellations

If you need to cancel an order, contact us as soon as possible at Customerservice@fretviewshop.com.

We cannot guarantee cancellation once an order has entered fulfillment or has shipped.

Questions?

For any questions about a return, refund, damaged shipment, or order issue, contact:

Customerservice@fretviewshop.com

This policy does not limit any rights you may have under applicable consumer-protection laws.